FAQ

🐶 Questions? We've Got Answers.

💡 What kind of products does Catchi offer?

Catchi is all about making pet parenting easier, especially for dog owners. Our signature product — the Catchi™ Dual Retractable Dog Leash — lets you walk two dogs at once with less hassle and more control. It’s designed with thoughtful features like a tangle-free system and a built-in LED flashlight for safer, smoother walks.

🔗 How does the dual leash actually work?

Each leash retracts independently, so your pups can explore without getting tangled. The ergonomic grip gives you full control, and the leash's design helps you manage both dogs comfortably — even if they’re a little wild on walks.

🦺 What safety features do you include?

We don’t compromise on safety. Our leash includes:

  • A tangle-free mechanism

  • A built-in LED flashlight for night walks

  • Strong, durable materials tested with real dogs

We want every walk to feel fun — and safe — for both you and your pets.

🐾 Is it good for all dog sizes?

Yes! Our leash is designed for small to medium-sized dogs, and each product lists a recommended weight limit. If you’re unsure, just reach out and we’ll guide you to the best fit.

🔁 What’s your return policy?

We offer a 30-day money-back guarantee. If you’re not satisfied, simply return the item unused and in its original packaging.

📩 Need help? Just email us at info@catchi.ca and we’ll sort it out.

🌍 Do you ship internationally?

Yes, we do! We proudly ship worldwide. Delivery times and fees vary by location — check our Shipping Policy for full details.

📬 How can I track my order?

Once your order ships, we’ll send you a tracking number by email so you can follow it every step of the way.

💬 How can I reach customer support?

We’re always here to help. The quickest way is to use the contact form on our site or email us at info@catchi.ca. We usually reply within 24 hours.

🐕 How can I hear about new products or promos?

Easy! Join our Catchi Club by subscribing to our newsletter at the bottom of the page. You’ll get first dibs on product drops, discounts, and helpful pet tips.

 

What types of products does Catchi offer?

Catchi specializes in innovative pet products, particularly designed for dog owners. Our flagship product, the Catchi™ Dual Retractable Dog Leash, allows for the simultaneous walking of two dogs while ensuring safety and convenience through features such as a tangle-free system and built-in LED flashlight.

How does the Catchi™ Dual Retractable Dog Leash work?

The Catchi™ Dual Retractable Dog Leash operates with a dual mechanism that allows for independent retraction of two leashes. This design minimizes tangling and provides a comfortable grip, making it easier for pet owners to manage multiple dogs during walks.

What safety features are included in your products?

Our products are designed with safety in mind. The Catchi™ Dual Retractable Dog Leash includes a tangle-free system that prevents leash entanglement, as well as a built-in LED flashlight for visibility during low-light conditions. These features enhance the safety of both the dogs and their owners.

Are your products suitable for all dog sizes?

Yes, the Catchi™ Dual Retractable Dog Leash is engineered to accommodate various dog sizes. It is important to check the weight limit specified for each product to ensure optimal performance and safety for your pets.

What is your return policy?

While specific return policies are not detailed here, it is advisable to review the return guidelines provided on our website. Generally, products can be returned within a specified period if they are in unused condition.

How can I contact customer support for further inquiries?

Customer support can be reached through the contact form available on our website. We aim to respond to all inquiries promptly to assist you with any questions or concerns regarding our products.

Do you offer international shipping?

Catchi is committed to reaching pet owners worldwide. We offer international shipping options, but shipping costs and delivery times may vary based on the destination. Please refer to our shipping policy for detailed information.

How can I stay updated on new products and promotions?

To stay informed about new product launches and special promotions, consider subscribing to our newsletter. This will ensure you receive timely updates directly to your email.